LEAD BY EXAMPLE

Creating a Harassment-Free Hospitality Industry

2020 CRSH Report

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POWER

STORIES

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DATA

So much of my experience in the service industry has been to make myself smaller and appear available and open to advances...basically just get walked all over in order to not make a fuss and risk my job or my tips.

 

If there were service industry trainings and policies in place, I would feel protected and I would feel powerful.

 

Creating policies acknowledges that these things happen, all the time. To have my experiences acknowledged by a policy that the workplace enforces would make me feel safer and validated.

 

I would feel more confident standing up for myself.

                              ---Service Worker, CRSH Survey, 2019

POWER

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CULTURE

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POLICY CHANGE

Contents

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Introduction

What is the scope of sexual harassment?

How does sexual harassment impact workers?

What are the barriers to addressing harassment?

What do workers say will make workplaces safer?

Recommendations

About this report

What is the scope of sexual harassment?

Almost every worker surveyed shared a story about a time when someone at work “crossed the line” sexually. Sexual harassment is all too common in the Philadelphia hospitality industry, ranging from inappropriate comments to nonconsensual touching.

WORKERS STORIES

Pink to Orange Gradient

“As a transgender man, the owner of the first restaurant I worked in continually outed me at work. She would take it upon herself to show me off as her token trans employee, telling people she knew me as ‘she/her,’ and would do this to everyone from new hires to guests whom I had never met. Before transitioning, I worked at the same restaurant, and while presenting as female, my male chef would make comments about my body, and on multiple occasions would run his spoon up the crack of my butt during service. He also told me (post-transition) that he ‘should have fucked me while I was still a girl.’”

 

       -----Line cook, White man, age 27

"I work the door charging cover. It happens frequently that when a guy is coming in to pay for another guy he'll make a homophobic joke, like "this is my boyfriend" or "this is my bitch."

                                    -----Host

"A coworker shared how the manager would tell stories making light of rape. When She asked the manager to stop, he wouldn't. Being a victim of rape, she was very upset about the situation."

        -----Front Desk Agent, 57