
LEAD BY EXAMPLE
Creating a Harassment-Free Hospitality Industry

2020 CRSH Report
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POWER
STORIES
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DATA
So much of my experience in the service industry has been to make myself smaller and appear available and open to advances...basically just get walked all over in order to not make a fuss and risk my job or my tips.
If there were service industry trainings and policies in place, I would feel protected and I would feel powerful.
Creating policies acknowledges that these things happen, all the time. To have my experiences acknowledged by a policy that the workplace enforces would make me feel safer and validated.
I would feel more confident standing up for myself.
---Service Worker, CRSH Survey, 2019
POWER
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CULTURE
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POLICY CHANGE
Contents

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Introduction
What is the scope of sexual harassment?
How does sexual harassment impact workers?
What are the barriers to addressing harassment?
What do workers say will make workplaces safer?
Recommendations
About this report
What is the scope of sexual harassment?
Almost every worker surveyed shared a story about a time when someone at work “crossed the line” sexually. Sexual harassment is all too common in the Philadelphia hospitality industry, ranging from inappropriate comments to nonconsensual touching.
WORKERS STORIES